Bling4Strings is a small friendly family company and we want all our customers to be happy!
In the event of any problems we will do our very best to help.

Shipping & Handling

We offer delivery by Royal Mail Tracked 24 or Tracked 48 on all standard UK orders up to the value of £100. We also offer Royal Mail Special Delivery (Next Working Day) or DPD delivery which is a 2 day service if you would prefer to avoid Royal Mail during industrial action or exceptionally busy periods. Packages are large letter size for standard orders so for convenience we don't require a signature as they will fit through your letterbox and are tracked. Higher value orders will be sent by Royal Mail Special Delivery and will require a signature.  Costs incurred due to redelivery or the return to us for any reason of undelivered parcels are the responsibility of the customer and will be charged at cost.

Delivery Schedule

We keep a large stock of mutes and crystals, and aim to ship most orders within 2 working days. If we need to order additional colours we will advise you of the new delivery time - our suppliers usually deliver next day so there should be minimum delay. Our delivery times are only targets and not guaranteed. 

Customs Charges

For now we ask that our EU customers order from our Etsy Shop or our eBay Shop. This will avoid any extra taxes or customs delays. If you would like us to list a product from our website shop on one of these platforms please contact us.

Non EU customers are unaffected and can continue to order from our website as normal. Please be aware that international orders are occasionally subject to customs charges by the importing country. Customers are responsible for payment of these charges.

Guarantee

All products are fully guaranteed against manufacturing defects. 

Contacting Us

If you need to contact us, please email us at [email protected].

Cookie and privacy policy

We respect your privacy. We do not sell mailing lists to other companies, or give any of your personal details to other companies or individuals. We only use the information you give us to process your order and provide a quick and convenient service to you in the future. No financially sensitive information is contained within our customer accounts. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. By continuing with your order your accept this policy.

Returns and Exchanges Summary

Correctly supplied items may be returned for a full refund less postage costs. The customer will pay any return shipping costs and the item must be returned within 14 days of receipt, unused and in the original packing. In the unlikely event that you receive a damaged or faulty item please contact us before returning the item.

Our system is fully automated and all emails and invoices are based on information supplied by the customer when placing the order. Your statutory rights are unaffected. 

Payment Terms

We accept debit and all major credit cards and payment via the security of PayPal.